Contact Us

Pre-Order

If you have ordered an item that is on pre-order, delivery details for these are given on the product information page.

We’re here to help and pride ourselves on great customer service.

The quickest way to contact us is to send us your name, email, mobile along with a brief message, click on send and we'll do the rest.

All emails go directly to our UK customer services team, so it’s going straight to the people who can help.

Our customer services team remain fully operational & are working hard to respond to your enquiries as quickly as possible. Please be aware due to current home working restrictions our email response times are around 48 hours – please be patient with us!

Email:
hello@rattanworld.co.uk

Telephone:
0333 335 0645 (mobile friendly, local rate).
Please note our phone line is not currently fully supported due to the current restrictions & we ask you to email your questions to us - thanks for your help with this.

Write to us:
RattanWorld.co.uk
Box Retail Group Limited
86-90 Paul Street
London
EC2A 4NE

Please feel free to drop us a line whatever your query - we are here to help.

When you contact us, it really helps speed up our reply if you include your order number and/or postcode along with your contact telephone number.